| Основная страница > Решение проблем # Обращение в службу поддержки пользователей продукции EPSON Перед обращением в Epson Help for Users in North America Help for Users in Latin America Информация в Интернет Help for Users in Taiwan Помощь продавца Служба поддержки пользователей EPSON Сервисные центры Help for Users in Vietnam Help for Users in Indonesia Help for Users in Hong Kong Help for Users in Malaysia Help for Users in India Help for Users in the Philippines ## Перед обращением в Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. Если адрес службы поддержки для вашего региона отсутствует в списке, обратитесь в сервисный центр. Customer support will be able to help you much more quickly if you give them the following information: Серийный (заводской) номер вашего продукта EPSON (этикетка с серийным номером обычно находится на задней стенке корпуса); Модель продукта; Версия программного обеспечения. (Для определения версии нажмите на кнопку About, Version Info (Информация о версии) или аналогичную кнопку в программном обеспечении); Марка и модель используемого компьютера; Название и версия используемой на компьютере операционной системы; Названия и версии приложений, обычно используемых для работы. Вверх ## Help for Users in North America Epson provides the technical support services listed below. ### Internet Support Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. ### Speak to a Support Representative Dial: (562) 276‐1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. График работы сервиса может быть изменен без предварительного уведомления. Может взиматься плата за междугородний разговор. Before you call Epson for support, please have the following information ready: Наименование изделия Серийный (заводской) номер вашего продукта EPSON подтверждающие покупку документы (например, квитанция) и дата продажи; конфигурация компьютера; описание проблемы. Примечание:
О технической поддержке другого ПО в вашей системе см. документацию к этому ПО.
### Purchase Supplies and Accessories You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.com (Canadian sales). Вверх ## Help for Users in Latin America Electronic support services are available 24 hours a day at the following web sites:
Служба | Доступ
World Wide Web (Интернет) | From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com Адрес web-узла Epson для пользователей в Бразилии http://www.epson.com.br
To speak with a support representative, call one of the numbers below:
Country (Страна) | Telephone number
Аргентина | (54 11) 5167-0300
Бразилия | (55 11) 3956-6868
Чили | (56 2) 230-9500
Колумбия | (571) 523-5000
Коста-Рика | (50 6) 2210-9555, (800) 377-6627
Мексика | (52 55) 1323-2052, 01-800-087-1080
Перу | (51 1) 418-0210
Венесуэла | (58 212) 240-1111
Вверх ## Информация в Интернет Check your Pan-European Warranty Document for information on how to contact Epson support. Вверх ## Help for Users in Taiwan Contacts for information, support, and services are: ### World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available. ### Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty ### Repair service center:
Telephone number | Fax number | Address (Адрес)
02-23416969 | 02-23417070 | No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan
02-27491234 | 02-27495955 | 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan
02-32340688 | 02-32345299 | No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan
039-605007 | 039-600969 | No.342-1, Guangrong Rd., Luodong Township, Yilan County 265, Taiwan
038-312966 | 038-312977 | No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan
03-2810606 | 03-2810707 | No.413, Huannan Rd., Pingzhen City, Taoyuan County 324, Taiwan
03-5325077 | 03-5320092 | 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300, Taiwan
04-23291388 | 04-23291338 | 3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan
04-23805000 | 04-23806000 | No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan
05-2784222 | 05-2784555 | No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
06-2221666 | 06-2112555 | No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan
07-5520918 | 07-5540926 | 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan
07-3222445 | 07-3218085 | No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan
08-7344771 | 08-7344802 | 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan
Вверх ## Помощь продавца Не забывайте, что ваш продавец может часто помочь вам в определении неисправностей и способах их устранения. Специалисты могут часто решить ваши проблемы быстро и легко, а также дать совет, какие действия следует предпринять далее. ### Ваш дилер Не забывайте, что ваш дилер может оказать вам помощь в решении проблем. При возникновении проблем, следует в первую очередь обращаться к дилеру; работники могут оперативно предложить решение проблемы, либо посоветовать следующий шаг для ее решения. ### Интернет-ссылка URL http://www.epson.com.au Обратитесь к Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). ### Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are:
Phone: | 1300 361 054
Fax: | (02) 8899 3789
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Вверх ## Служба поддержки пользователей EPSON Sources of information, support, and services available from Epson Singapore are: ### World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. ### Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Вверх ## Сервисные центры Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. ### Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Вверх ## Help for Users in Vietnam Contacts for information, support, and services are:
Epson Hotline (Phone): | 84-8-823-9239
Service Center: | 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
Вверх ## Help for Users in Indonesia Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.id) Information on product specifications, drivers for download Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail ### Epson Hotline Sales enquiries and product information Техническая поддержка
Phone | (62) 21-572 4350
Fax (Факс) | (62) 21-572 4357
### Epson Service Center
Jakarta | Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104
Bandung | Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
Surabaya | Hitech Mall lt IIB No. Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837
Yogyakarta | Hotel Natour Garuda Jl. Malioboro No. Yogyakarta Phone: (62) 274-565478
Medan | Wisma HSBC 4th floor Jl. Diponegoro No. Medan Phone/Fax: (62) 61-4516173
Makassar | MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148
Вверх ## Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. ### Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: Product information Answers to Frequently Asked Questions (FAQs) Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk ### Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers:
Phone: | (852) 2827-8911
Fax: | (852) 2827-4383
Вверх ## Help for Users in Malaysia Contacts for information, support, and services are: ### World Wide Web (http://www.epson.com.my) Information on product specifications, drivers for download Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail ### Epson Trading (M) Sdn. Bhd. Head Office.
Phone: | 603-56288288
Fax: | 603-56288388/399
#### Epson Helpdesk Sales enquiries and product information (Infoline)
Phone: | 603-56288222
Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone: | 603-56288333
Вверх ## Help for Users in India Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. ### Epson India Head Office - Bangalore
Phone: | 080-30515000
Fax: | 30515005
### Epson India Regional Offices:
Расположение | Telephone number | Fax number
Mumbai | 022-28261515 /16/17 | 022-28257287
Delhi | 011-30615000 | 011-30615005
Chennai | 044-30277500 | 044-30277575
Kolkata | 033-22831589 / 90 | 033-22831591
Hyderabad | 040-66331738/ 39 | 040-66328633
Cochin | 0484-2357950 | 0484-2357950
Coimbatore | 0422-2380002 | NA
Pune | 020-30286000 /30286001/30286002 | 020-30286000
Ahmedabad | 079-26407176 / 77 | 079-26407347
### Helpline For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number. For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Вверх ## Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line: | (63-2) 706 2609
Fax: | (63-2) 706 2665
Helpdesk Direct Line: | (63-2) 706 2625
E-mail: | epchelpdesk@epc.epson.com.ph
World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Toll-Free No. 1800-1069-EPSON(37766) Our Hotline team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Вверх |