| Home > Solving Problems # Scanner Problems The Status Light Is Flashing The Scanner Does Not Turn On The Scanner Does Not Turn Off You Cannot Start Epson Scan Pressing a Scanner Button Does Not Start the Correct Program ## The Status Light Is Flashing The Status light is between the Power/ Start button and the PDF button.
Color | Indicator Status | Meaning
Green | On | Ready to scan images.
Flashing | Initializing or scanning.
Orange | Flashing | An error has occurred. Make sure the scanner is connected to your computer properly. Make sure the scanner software is fully installed. See the Start Here sheet for instructions on installing the scanner software. Press the Power button for 3 seconds to turn off the scanner, then turn it on again. If the Status light is still flashing orange, the scanner may be malfunctioning, or the scanner light source may need to be replaced. See Contacting Epson Support for details.
(None) | Off | The scanner is off.
Top ## The Scanner Does Not Turn On Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet. Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on. Top ## The Scanner Does Not Turn Off Make sure you press the Power button for 3 seconds to turn off the scanner. Make sure the scanning software is not running. Top ## You Cannot Start Epson Scan Wait until the green status light stops flashing to indicate that the scanner is ready to scan. Make sure the scanner is turned on. Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure. Use the USB cable that came with your scanner or that is indicated in USB Interface. Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the scanner directly to the computer. Make sure your computer supports USB. Make sure you select the correct scanner when starting to scan. For Windows: When you start Epson Scan using the Start button or the EPSON Scan icon, and the Select Scanner list is displayed, make sure you select the model of your scanner. For Mac OS X: When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you select the model of your scanner. If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct scanner is selected as the Scanner or Source setting. If you are using any TWAIN-compliant application, the error may be occurring because the TWAIN-compliant application is currently unstable. Try using a different TWAIN-compliant application. If the problem persists, try restarting the computer. If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. Make sure your computer and USB meets the system requirements. See System Requirements for details. For Windows only: Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. Top ## Pressing a Scanner Button Does Not Start the Correct Program Make sure Epson Scan and Epson Event Manager are installed correctly. Check if you have assigned a program to the scanner button. See Assigning a Program to a Scanner Button for details. Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. Top |