Troubleshooting / Problems and Solutions

# Error Indicator

If an error occurs, the scanner stops operating and the indicator light flashes. Try one or more of the following solutions:

- Make sure the interface setup is correct.

- Make sure the scanner is properly connected to the computer.

- Turn the scanner off and then back on again to reset it.

If the problem still exists, the error indicates one of the following problems:

Error Light | Error Type
On | Fatal error
On | Transmission error

See a corresponding section below to clear each error.

### Fatal error

This type of error indicates one of the following problems:

- The fluorescent lamp needs to be replaced.

- The scanner is malfunctioning.

- The source holder is not loaded properly.

### Transmission error

An incorrect operation has been detected during the transmission processes.

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