Troubleshooting / Problems and Solutions

# Film Scanning Problems

> You cannot scan films.
> You cannot scan a film from the Thumbnail Preview.
> The colors of negative film preview images look strange.
> A Newton ring appears in the scanned image.
> The image is distorted when you scan a 35 mm slide.

## You cannot scan films.

Try one or more of the following solutions.

- Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or Professional Mode. See Make Suitable Settings for details.

- Make sure the film is set correctly in the source holder, and the source holder is properly set in the holder slot. See the section below for details.

| Loading and Setting Your Sources

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## You cannot scan a film from the Thumbnail Preview.

When scanning films, EPSON Scan may not be able to detect the images, or may trim or group the images in an undesirable way, as shown in the following examples.

- Images with a dark background may be trimmed irregularly.

- Images with a very bright background may also be trimmed irregularly.

- Color negative films with extremely light or dark base color (background) cannot be trimmed regularly.

- A small area around the edges of each image is trimmed.

- When films with both panorama and regular size images are scanned, the panorama images may be trimmed irregularly.

- When you set a medium format and do not specify the proper film size on the Film Size tab of the Configuration dialog box, images cannot be trimmed regularly.

Try one or more of the following solutions.

- Make sure the film is set correctly in the source holder, and that the source holder is properly set in the holder slot.

- Preview using Normal Preview and create marquees on the area you want to scan. Finally, scan the film.

- In the Configuration dialog box, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.

- Make sure Document Type is set to an appropriate setting for your film type in the Home Mode or the Professional Mode.

- When you set a medium format, you need to specify the film size setting on the Film Size tab of the Configuration dialog box.

- Use Normal Preview to scan a medium format larger than 6 × 9 cm size since it cannot be scanned using Thumbnail Preview.

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## The colors of negative film preview images look strange.

Try one or more of the following solutions in EPSON Scan Settings.

- Make sure Document Type is set to an appropriate setting for your film type.

- When images are previewed in Normal Preview, the dark area around the film, such as the frame of the source holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

- Preview images in Thumbnail Preview.

- Each source holder has a window on the upper part. The window makes up for the lack of light for proper scanning. Make sure the window is not covered.

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## A Newton ring appears in the scanned image.

A Newton ring is a ring-shaped stripe pattern that appears on scanned images when you scan reflective materials. It may occur if the material is thick and have a smooth surface.

When setting a document in the source holder, make sure it is not thicker than 0.3 mm.

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## The image is distorted when you scan a 35 mm slide.

- Set a slide cover. If necessary, see the section below.

| Loading and Setting Your Sources

- Specify Image Type, Resolution and Scale for a scanned file under 50 MB. You can see the file size under Preview Window.

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