Troubleshooting / Problems and Solutions

# Scanner Operation Problems

> The LCD panel and Transmitting light does not come on.
> The scanner does not scan.
> You cannot scan multiple images.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

- Incorrect setup of the interface

- Incorrect setup of your computer or software

- Incorrect operation of your software

See the Start Here Poster to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

## The LCD panel and Transmitting light does not come on.

Make sure the power cord is plugged into an electrical outlet and the scanner is turned on by pressing the Power button.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.

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## The scanner does not scan.

Try one or more of the following solutions.

- Your system may not work properly if you use a USB cable other than the one supplied by EPSON. Use the USB cable that came with your scanner.

- The scanner may not work properly when connected to the computer through a hub. In this case, connect the scanner directly to the computer's USB port.

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## You cannot scan multiple images.

Try one or more of the following solutions.

- Position documents at least 20 mm apart from each other.

- Make sure your application can scan multiple images.

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